Policies
At Terra Valentine we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.
Our Policy:
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes, which is disclosed to third parties for statistical purposes only. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. WE DO NOT AND WILL NOT, UNDER ANY CIRCUMSTANCES, SELL PERSONAL INFORMATION TO ANYONE FOR ANY PURPOSE.
Changes to your Personal Data:
In the event you wish to change any of your personal information, please contact us by written notification to our email address at info@terravalentine.com or call our Customer Service Department at 707.967.8340.
Email Opt-Out:
We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe at info@terravalentine.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base. If you have any concerns with our Privacy Policy, please contact us at: 707.967.8340.
Online Store Policies
Shipments of Wine:
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Orders are processed within 24 hours of being received.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Returning or Issues with an Item: Please review our policy
Inquiries
If you need to inquire about your order, please e-mail info@terravalentine.com.
